Privacy Policy

This Website ("Website") is owned and controlled by PT Mitsubishi Tanabe Pharma Indonesia ("MTID", "We" or "Our").

This privacy policy (“Privacy Policy”) will help you understand how we uses and protects the data you provide to us when you visit and use our website.

We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.

What User Data We Collect

When you visit the website or you may fill out the online form that we provided (to any for your purposes or by requested of this Website), we may collect the following data:

  • Your IP address.
  • Your contact information and email address.
  • Country of residence
  • Mobile phone
  • Occupation (for example you are a health worker who is digging information about a product)
  • Other information such as interests and preferences and your personal data
  • Data profile regarding your online behaviour on our website.

In the event that we obtain the sensitive data from you, even it rarely happens, for example when you provide personal data about health, physical, disability, mental disorders and other things that you might find unpleasant to share, we will only respond according to what you report to provide assistance and you cannot sue us because of our good intentions, for example; for the sake of perfection of answers, we must process it by internally with the condition that we will process subject to the provisions in the Terms of Use and Privacy Policy. This matter also applies when you send information to us relating to reports of adverse events or any information related to Pharmacovigilance.

You can report the information about Pharmacovigilance at the address Contact Us.

Why We Collect Your Data

We are collecting your data for several reasons:

  • To better understand your needs.
  • To improve our services and products.
  • To send you promotional emails (for health worker only) and educational email (for public) containing the information in which we think you will need.  
  • To contact you to fill out surveys and participate in other types of market research.  
  • To customize our website according to your online behaviour and personal preferences.

When MTID contacts you to request its participation, in any way, for purposes relating to market research and others, MTID will conduct based on the MTID’s guidelines, as follows:

  • Market research does not use methods that can discredit or reduce public confidence in the pharmaceutical industry.
  • Will not use methods that deceive power or force to influence respondents.
  • Will not pay any fees to respondents for market research conducted directly by MTID.
  • Will never, to carried out for Pharmaceutical Surveys that collect information about individual Health Professional prescribing data.

This survey may only conducted by third party engaged in market research, without violating the confidentiality of third party information, antitrust and unfair business competition and applicable laws and regulations.

Safeguarding and Securing the Data

MTID is committed to securing your data and keeping it confidential which collected, used, stored and disclosed to yourself or to third party as long as we obtain your permission in previously to support any activities that are permitted by following relevant policies, procedures and organizations internally or.

Please kindly note, that we may cannot keep confidential of your personal data and/or which may be disclosed, sooner or later, if requested by the Government or its affiliates or law enforcement officials according to laws and regulations.

MTID has done all in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online

Our Cookie Policy

Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behaviour (analyse web traffic, web pages you spend the most time on, and websites you visit).

The data we collect by using cookies is used to customize our website to your needs. After we use the data for statistical analysis, the data is completely removed from our systems.

Please note that cookies don't allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.

If you want to disable cookies, you can do it by accessing the settings of your internet browser. 

Links to Other Websites

Our website contains links that lead to other websites. If you click on any links others than this Website is not our responsibility on  your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.

Restricting the Collection of your Personal Data

At some point, you might wish to restrict the use and collection of your personal data. You can achieve this by doing the following:

When you are filling the forms on the website, make sure to check if there is a box which you can leave unchecked, if you don't want to disclose your personal information.

If you have already agreed to share your information with us, feel free to contact us via email and we will be more than happy to change this for you.

Mitsubishi Tanabe Pharma Indonesia will not lease, sell or distribute your personal information to any third parties, unless we have your permission. We might do so if the law forces us. Your personal information will be used when we need to send you promotional materials if you agree to this privacy policy.